New Style Salon: prepaid chairs ended hold-and-vanish bookings

The problem

Bookings lived in a diary next to the billing counter. Popular stylists were double-booked, no-shows held chairs hostage on the busiest days, and back-to-back services (cut + colour) were guesswork on timing.

What changed with Pathiv

• Every chair and stylist became a bookable calendar with photo and profile.
• Customers pick their stylist and book back-to-back services in one flow.
• Prepayment holds the seat — deposits collected at booking via NameSpark Pay.
• The salon's Instagram bio links to its own booking page via the embed widget.

The result

• Saturday chair utilisation went up while walk-in turn-aways went down.
• Hold-and-vanish bookings effectively disappeared — unpaid holds simply expire.
• Stylists see their exact day in the staff app; the diary is retired.