Sunrise Dental, Chennai: intake forms and deposits filled the dying 6 PM slot

The problem

Appointments were taken over the phone with no commitment from the patient. Front-desk staff spent mornings calling to confirm, doctors sat idle when confirmations failed, and nothing was known about the visit until the patient sat in the chair.

What changed with Pathiv

• Every doctor became a calendar with 20-minute slots and buffers between visits.
• Intake questions at booking — reason for visit, history, allergies — answered before arrival.
• A small deposit on premium evening slots, with a free-cancellation window.
• WhatsApp reminders patients actually read, with two-tap self-serve reschedule.

The result

• Evening no-shows fell by more than half; cancelled slots re-fill via reschedule.
• Doctors walk into every appointment already knowing the reason for the visit.
• Front desk stopped making confirmation calls entirely.