CoolBreeze AC Service: 40 home visits a day, OTP-verified, zero disputes
A 12-technician AC service team ran dispatch on a WhatsApp group. Jobs were missed, addresses were wrong, and "work done" arguments were routine.
The problem
Customers called an office number; a coordinator typed jobs into a group chat. Technicians saw customer numbers days in advance (some took jobs off-platform), completion was verbal, and payment disputes had no evidence either way.
What changed with Pathiv
- Zone-based time-window slots with technician assignment per job.
- Intake at booking: unit type, count, issue, ladder access, gate codes.
- Privacy-first staff app — customer details unlock only on the service day.
- OTP-verified completion plus photo proof of the finished work; cash-after-service recorded in-app.
The result
- Same-day dispute rate dropped to effectively zero — the OTP and photos settle it.
- Coordinators schedule 40+ visits a day without the WhatsApp group.
- Off-platform leakage stopped once numbers stopped being visible in advance.
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